Privacy Policy

Learn what data we collect and why it’s important. 

Our policy

It’s important to us that we respect and protect your privacy, this means how we look after, and what we do with the data we hold about you. This policy sets out how we aim to do this. The business registered as a data controller with the Information Commissioners Office is Protea Solutions Limited, however, we may trade as Marion Hewitt, Marion Hewitt Coaching, Marion Hewitt Coaching and Training, when carrying out consulting, coaching and training services.

Personal data we may collect

We may collect personal data including your email address, address, and phone number. You may provide this directly through contacting us, for example via our website, emails, business cards, or social media. You may provide additional information about yourself through some of the work we do together, for example reviewing your CV for job applications. Where we work with third parties we may receive info about you, from them.

How we may use this data

This information is used to carry out the administration relating to the services we provide, to communicate with you regarding enquiries and to manage appointments and events. This may include sharing it with third parties to carry out the work we contract to do with you. We may also need to share it to comply with legal obligations. Your data may be used as part of a log of coaching hours required for professional accreditation or insurance requirements. Some information may be used within the work we do together for example during career coaching. Your information will only be used for any marketing or mailing purposes with your specific consent. We will work to ensure this data is accurate and up to date and retained only as long as recommended for good practice or to comply with legal obligations.

How we store and protect your data

Data retained on electronic systems are saved on password protected systems, with cloud based back up storage. Anti-virus software is also used to protect our systems and info. Where data is transmitted we will take reasonable steps to ensure it is treated securely. Unfortunately the transmission of information through the internet is not completely secure, so whilst it can not be guaranteed, we will follow our procedures to try to prevent any unauthorised access. Data kept as paper records are protected and saved securely to prevent unauthorised access.

Other data that we may collect

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. The service uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).

How Hotjar stores and protects your data

The service stores this information in a pseudonymized user profile and neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see their privacy policy by clicking on this link. You can also opt-out to the creation of a user profile, storing of data about your usage of our site, and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharing your data

We will share your data where we have your consent, as above; or where its necessary to complete transactions or provide products you have requested to authorised.

Accessing your data

You can request your data to be removed or deleted at any time. You can also ask to see data we hold, and opt out of receiving any communications from us by emailing abbie@proteasolutions.co.uk.

Contact us for more details

To learn more about our privacy policy or your data, please contact us now.

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